verving

Recently, I spent time with a friend who is a media manager of a car dealership mid-size luxury. It came to my attention, through our conversation, the dynamic distribution of some of his work is not the way it should, which has stifled productivity. For example, the sales staff to let you trade in which the procedures are not specified or required information, such as driver’s license files are missing.

I asked the question: “Who these people responsible?” So amazing is that, like most dealers, managers are busy, have no accountability measures to curb the chronic problem. Typically, managers are so busy fighting the great need for accountability measures proposed in the first place.

Our conversation gradually attracted by the services sector and the sector is at the center can not meet the needs of the sales department. Inspection of new and used vehicles, neglected and not a priority. This type of injury, should immediately cease the management team, group, and then forward in a positive productive manner. Considering the sales department is the best customer service and potential customers want to buy the vehicles are the bread and butter of every person employed by the dealer, you think the problem will be solved immediately.

I asked, why repeat the same question, why keep coming back month after month has plagued the agency. I have the answer surprised me. senior management meetings and presented a similar project, including the aforementioned problems and others, such as low CSI and some old problems. Unfortunately, a number of middle managers finger, but not roll up their sleeves, to understand why some of the problems. Coincidentally, these middle managers are not subject to high enough standards that have meaning at the foot of the standards of staff and middle managers do not have the authority to accountability strategic decisions.

I truly believe that every project, we talked about two weeks ago can be corrected, if the first held senior management is responsible for central administration, a strict schedule of what must be completed within the deadlines. The second step is the ability of senior management need to hold their subordinates accountable in the same way. Unfortunately, top management takes all decisions in this distribution and all responsibility is in that position, nothing will change until this particular manager to a series of measures to control environmental management.

The meeting will do absolutely no good until the responsibility of middle managers to make decisions and keep them in all levels of responsibility. I think it should not be your boss, follow them, I think you have to make their own decisions, it is appropriate for your department, responsible for the company, so that the principles that guide.

Too many people treat others, be yourself, so that the quality of this work with you every day. Of course, most of our leaders, we all admire and hope we can be more like them, practicing the art of good sense and good decision-making and more leaders envy, you lose.

In this particular case, if I am the manager of sales and service manager, I meet with my entire team, an overview of the issues, we intend to do what is expected of each team member.

Accountability means nothing unless you follow the consequences in the list. Again, check your expectations! If each of you tell your sales staff, “must be to the table without the necessary documents, files need to be written:” You better make sure you follow the threat! Once it was a few people, and the message is sent and the problem will disappear soon. Put your money is your mouth! To take the bull horn, so good, why wait for others to start the ball rolling. We as managers must be willing to do what is good business, customers and employees who are doing well. active role for the passion and desire to change their services every day.

I bought an audio book online entitled crush Vanerchuk Gary, I was lucky to see some online video of Gary, and I fit the theme of a species to work and do their own thing came to define who you are and take decisions may be correct, but using their own DNA. To see the video click on the link to Gary correct title box of the application depends on you.

Too many middle managers will stay in a rut over the fans with the manager. Do not get me wrong here, we must continue our manager, when business stalled confused, try to change things yourself, take a look at his work. You never know how old you are or businesses may be, unless you try. Again, to make things happen, sometimes it is necessary to take the bull horn, after begging for forgiveness rather than ask for permission to promote positive change today. Change is continuous, roll it up!